INTRODUCTION
This document aims to establish the terms of use for the website https://paellasencasa.com/ as well as the conditions for purchasing products through it by users.
We ask you to carefully read these TERMS AND CONDITIONS OF PURCHASE, as well as the PRIVACY POLICY, before using this website. If you wish, you may print these conditions. By using this website or placing an order through it, the user accepts our TERMS AND CONDITIONS OF PURCHASE, as well as our PRIVACY POLICY. Therefore, if you do not agree, you should not use the website.
GENERAL INFORMATION
In compliance with the information duty outlined in Article 10 of Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce, we inform you that the ownership of the website belongs to PAU BACHERO BERTOMEU (PAELLAS EN CASA), with CIF 20821941H, located at CARRER DE JOAN RIUTORT S/N, ESPORLES (07190), BALEARIC ISLANDS, with email info@paellasencasa.com and phone number +34 678 385 174.
USE OF THE SITE
By using this website and placing orders through it, the user agrees to the following:
- Use the website solely for the purpose of browsing products and placing orders.
- Not to place any fraudulent or false orders. If it is reasonably considered that an order is fraudulent, PAU BACHERO BERTOMEU (PAELLAS EN CASA) is authorized to cancel it and inform the relevant authorities.
- Have the legal capacity to enter into contracts (the user declares to be over 18 years old).
- Provide truthful and accurate contact information to enable the fulfillment of orders.
PROTECTION OF PERSONAL DATA
PAU BACHERO BERTOMEU (PAELLAS EN CASA) informs users of this website about its policy regarding the treatment and protection of personal data that may be collected through browsing or contracting services, as detailed in the privacy policy. You can access the privacy policy from the website at any time.
RESERVATION AND CANCELLATION CONDITIONS
Reservation Policy
To finalize a reservation, two steps are required:
- Complete the reservation form.
*This action is carried out through Google Forms. For more information, please refer to their privacy policy and terms and conditions as provided in the form. - a deposit of 30% of the total amount via bank transfer, clearly stating your name in the payment reference.
Bank Details
NAME: Pau Bachero Bertomeu
IBAN: ES62 2100 7572 7313 0023 5479
SWIFT/BIC: CAIXESBBXXX
Bank Name: Caixa Bank
Cancellation Policy
If the cancellation occurs:
- More than 2 months in advance, the deposit will be fully refunded.
- Less than 2 months in advance, 50% of the deposit will be refunded.
- Less than 1 month in advance, the deposit will not be refunded.
To cancel, you may notify us via email at info@paellasencasa.com or by calling +34 678 385 174.
The user has the right to cancel an order without providing any explanation. This right is the right of withdrawal established by Article 102 of 102 el Real Decreto Legislativo 1/2007, de 16 de noviembre, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.
PAU BACHERO BERTOMEU (PAELLAS EN CASA) reserves the right to refuse an order from a customer with whom there is a dispute.
Additionally, PAU BACHERO BERTOMEU has the right to refuse or cancel an order for justified reasons, such as:
- Billing information errors (incorrect or unverifiable)
- Suspected fraud with the bank card
- Inability to provide the service on the requested dates or at the indicated address • If the user is under 18 years old
PAYMENT METHOD
The remaining payment can be made in cash (within the legal limits) or by bank transfer after the event.
RESPONSIBILITIES
Access to and use of this website are the responsibility of the users. PAU BACHERO BERTOMEU (PAELLAS EN CASA) does not guarantee:
- That the content of the website or the information transmitted through it is free from viruses or other harmful elements, or free from errors, omissions, or inaccuracies.
- Any potential damages or losses that may arise from interference, omissions, interruptions, computer viruses, malfunctions, or disconnections in the operational functioning of the website.
- Delays or blockages in the use of this website caused by deficiencies or overloads at the data processing center, nor any damages that may be caused by third parties through illegal intrusions beyond the control of PAU BACHERO BERTOMEU (PAELLAS EN CASA).
- PAU BACHERO BERTOMEU (PAELLAS EN CASA) is exempt from liability for any damage or harm the user may suffer as a result of errors, defects, or omissions in the information provided, as long as it originates from external sources.
The access to the website does not imply the establishment of any commercial relationship between PAU BACHERO BERTOMEU (PAELLAS EN CASA) and the user.
PAU BACHERO BERTOMEU (PAELLAS EN CASA) supplies products solely for domestic and personal use.
INFORMATION AND CONTENT ON THE WEBSITE
The information displayed on the website is current as of the last update date. PAU BACHERO BERTOMEU (PAELLAS EN CASA) reserves the right to update, modify, or delete information from this website at any time and without prior notice.
If the website contains links to other websites and third-party materials, these links are provided for informational purposes only. PAU BACHERO BERTOMEU (PAELLAS EN CASA) has no control over the content of such websites or materials. Therefore, we accept no responsibility for any damage or loss arising from their use.
PAU BACHERO BERTOMEU (PAELLAS EN CASA) reserves the right to modify the Terms and Conditions of Purchase. The modifications introduced will not be retroactive. If you do not agree with the changes made, we recommend that you do not use our website.
VIRUSES, HACKING, AND OTHER COMPUTER ATTACKS
The user must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs, or any other technologically harmful or damaging program or material.
The user must not attempt to gain unauthorized access to this website, the server on which it is hosted, or any server, computer, or database connected to our website.
The user agrees not to attack this website.
Failure to comply with this clause may result in offenses punishable under applicable law. We will report any breach of this regulation to the relevant authorities and will cooperate with them to identify the attacker. Additionally, in the event of a breach of this clause, the user’s authorization to use this website will be immediately revoked.
INTELLECTUAL PROPERTY AND COPYRIGHT
The user acknowledges and agrees that all copyright, registered trademarks, and other intellectual and industrial property rights to the materials or content provided as part of this website will always belong to PAU BACHERO BERTOMEU (PAELLAS EN CASA). The user may use such material only in the manner expressly authorized.
APPLICABLE LAW AND JURISDICTION
The use of this website and the purchase contracts for products through it will be governed by Spanish law. Any dispute that arises or is related to the use of the website or such contracts will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.
You can submit any complaints or claims to PAU BACHERO BERTOMEU (PAELLAS EN CASA) via email at info@paellasencasa.com or by postal mail to the address CARRER DE JOAN RIUTORT S/N, ESPORLES (07190), BALEARIC ISLANDS.